Return Policy
Effective Date: October 2025
Website: www.boutiquesone.com
Contact Email: info@boutiquesone.com
Thank you for shopping with Boutiquesone. We value your satisfaction and want you to enjoy every product you purchase. This Return Policy outlines our guidelines and procedures for returning items, requesting exchanges, or seeking refunds for purchases made through our website.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
The product must be unused, unwashed, and in its original packaging.
All tags, labels, and accessories must remain intact.
The return request must be initiated within 14 days of receiving your order.
Items that show signs of wear, alteration, or damage caused by misuse are not eligible for return.
Boutiquesone reserves the right to reject any returns that do not comply with these terms.
2. Non-Returnable Items
Certain types of items are not eligible for return, including:
Gift cards or promotional items.
Final sale or clearance products.
Personalized or customized orders.
Used camping gear, sleeping bags, or clothing items that have come into contact with skin or outdoor environments.
Opened electronic accessories such as lights, tools, or power devices.
3. Return Process
To initiate a return, please follow these steps:
Step 1: Contact our support team at info@boutiquesone.com with your order number, product name, and reason for return.
Step 2: Our team will review your request and provide a return authorization number (RMA) if the return is approved.
Step 3: Carefully pack your item in its original packaging and include proof of purchase.
Step 4: Ship your return to the address provided by our customer support team.
We recommend using a trackable shipping method to ensure safe delivery.
4. Return Shipping Costs
Customers are responsible for covering the return shipping costs unless the return is due to a manufacturing defect or incorrect item shipped.
In the event of a defective or wrong item, Boutiquesone will cover the shipping fees for both the return and replacement.
5. Inspection and Approval
Once we receive your returned item, our quality control team will inspect it to confirm that it meets our return conditions.
If approved, a confirmation email will be sent, and the refund or exchange process will begin.
If the item is not approved, it will be returned to you at your expense.
6. Refunds
Approved refunds will be issued to your original payment method.
Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.
If the refund is delayed beyond this period, please contact your payment provider first, then reach out to us for further assistance.
7. Exchanges
We offer exchanges for the same product in a different size or color, subject to availability.
If the requested item is out of stock, a refund will be issued instead.
8. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receipt.
Include clear photos of the issue and your order details in your email.
We will investigate and arrange a replacement or refund as appropriate.
9. Lost or Delayed Packages
Boutiquesone is not responsible for lost or delayed shipments caused by the courier or incorrect addresses provided by the customer.
Please ensure that all shipping details are correct before finalizing your order.
10. International Returns
For international orders, customers are responsible for customs duties, taxes, and any additional import charges associated with the return shipment.
Boutiquesone will not accept packages marked as “cash on delivery” or those returned without prior authorization.
11. Cancellations
Orders may be canceled within 12 hours of placement if the item has not yet been processed or shipped.
Once the order is shipped, it cannot be canceled, and you must follow the standard return procedure.
12. Customer Support
For all return inquiries, please contact our customer service team at info@boutiquesone.com.
Our team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+7), and will respond within 24 hours.
