Shipping Policy

Effective Date: October 2025
Website: www.boutiquesone.com
Contact Email: info@boutiquesone.com

At Boutiquesone, we are committed to delivering your outdoor essentials quickly and securely, wherever your adventures take you. This Shipping Policy explains how we process, ship, and deliver your orders, as well as your responsibilities as a customer once the order has been placed.

1. Global Shipping Availability

Boutiquesone proudly offers worldwide shipping.
We work with trusted international carriers to ensure that your orders reach you safely, regardless of your location. Please note that delivery times and available shipping options may vary depending on the destination country.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
During peak seasons, holidays, or promotional events, processing times may extend by an additional 2–4 days.
Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Methods and Estimated Delivery

We offer multiple shipping options depending on your location:
Standard International Shipping: Estimated delivery within 8–15 business days.
Express Shipping (DHL, EMS, or similar): Estimated delivery within 5–10 business days.
Delivery times are approximate and may vary based on customs inspection, courier delays, or local postal conditions.

4. Tracking Your Order

Once your order is shipped, you will receive an email with tracking information.
You can monitor your shipment status using the tracking link provided in the email or through our website’s “Track Order” section.
Please allow up to 48 hours after receiving the tracking number for updates to appear.

5. Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.
Occasionally, we offer free shipping promotions, which will be clearly displayed on our website.
If your order qualifies for free shipping, the discount will automatically apply at checkout.

6. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, and additional fees imposed by local authorities.
These charges are the customer’s responsibility and are not included in the product price or shipping fee.
Boutiquesone cannot predict or control these charges and is not responsible for delays caused by customs procedures.

7. Address Accuracy

Customers must ensure that all shipping details are accurate at the time of purchase.
Boutiquesone is not responsible for failed deliveries due to incorrect, incomplete, or outdated addresses provided by the customer.
If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipping fee.

8. Order Tracking and Delivery Confirmation

Most deliveries require a signature upon receipt. If you are unavailable at the time of delivery, the courier may leave a notice or attempt redelivery.
Please ensure that someone is available at the delivery address to receive the parcel.
Boutiquesone is not liable for lost or stolen packages after confirmed delivery by the carrier.

9. Lost or Delayed Shipments

In rare cases, international shipments may be delayed due to customs clearance or other factors beyond our control.
If your package has not arrived within the estimated delivery window, please contact our support team at info@boutiquesone.com with your order number.
We will open an investigation with the courier and provide updates accordingly.
If the courier confirms that the parcel is lost, we will offer a full refund or replacement.

10. Split Shipments

If your order includes multiple items, they may be shipped separately to ensure faster delivery.
You will receive tracking information for each package if applicable.
All items will arrive within the estimated delivery timeframe.

11. Refused or Unclaimed Packages

If a package is refused or unclaimed by the customer, it will be returned to our warehouse.
Return shipping fees and associated costs will be deducted from any eligible refund.

12. Damaged Packages

If your package arrives damaged, please take clear photos of the packaging and product within 48 hours of receipt.
Send the photos to info@boutiquesone.com with your order number.
We will review your claim and arrange for a replacement or refund after verification.

13. Changes or Cancellations

Once an order has been processed and shipped, we cannot modify or cancel it.
If you wish to change your shipping address before dispatch, please contact us immediately.
We will do our best to accommodate your request, but changes cannot be guaranteed once the package is in transit.

14. Force Majeure

Boutiquesone is not liable for shipping delays or non-delivery caused by circumstances beyond our control, including natural disasters, customs delays, pandemics, strikes, or other unforeseeable events.

15. Customer Support

For any questions related to shipping, delivery, or order tracking, please contact our customer service team:
Email: info@boutiquesone.com
Response Time: Within 24 hours, Monday to Friday